Considerations when changing business emails

From time to time a business may need to change their email address or email addresses. This often happens when they change their domain name or if a company takes over their emails and sets them up with individual accounts.

It is very important to ensure that when you do change email addresses that you make sure emails going to the old address are not missed. If a company is managing your emails for you then they should be able to set a redirect up or at least an auto responder stating that the email address has changed. Ideally you want to do both, ensure that the email is redirected but notify the sender that your address has now changed so they can update their address book.

If you just bounce all emails back to your old address you may find that many people miss this email and therefore assume that the message has been sent successfully.

Always be sure to change your email address on all branding such as website, business cards, social media accounts etc as it can very easy to miss one of these. It may also be a good idea to email all of your customers and suppliers to inform them of the change of email address especially if different departments have their own dedicated email address.