Helping the older generation to become digitally confident

For some people who may be considered elderly getting to grips with technology is not a problem and they are able to confidently use their computer or smart phone to access the internet and carry out the tasks they wish to do but there is a section of society that struggles with digital content and activities becoming frustrated and worried about their lack of skills in this area. How can IT companies help these people to become digitally confident and develop their computing skills in a way that is non-threatening and supportive.

The first step is to find out what skills are needed to be developed. Do they want to be able to video call their friends and relatives, search online for information about hobbies and interests or access the abundance of music and video online by streaming content to their device? Whatever their requirements clear step by step instructions should be given ideally in a printout format so that it can be referred to repeatedly if necessary.

The language that is used to convey information should not be technical if at all possible and should be encouraging and familiar. Screenshots of the stages of a process is a useful way to convey information as these help people to know whether they are following the correct instructions.